> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seabond.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Guide

> Use this guide to troubleshoot issues and prepare the right details before contacting support.

This support guide helps you resolve common SeaBond issues faster. Before contacting support, check the steps below and prepare the details needed for investigation.

## Check first

Before contacting support, confirm that:

* you have reviewed the related docs and [FAQ](/en/faq)
* your wallet is connected correctly and your network is working
* the issue is not caused by short-term data syncing delay
* your copy trading rule, funds, margin, and order status match what you expect
* the issue still happens after refreshing the page or reconnecting your wallet

If the issue still exists, contact official support.

## What to include

To help support investigate faster, include:

* your UID or wallet address
* the page where the issue happened
* the approximate time of the issue
* what you were trying to do, such as creating copy trading, closing copy trading, checking positions, or withdrawing
* screenshots of the error message or page state
* related order, copy trading rule, or trading record details

Avoid vague reports like “it does not work” or “there is an error.” More context helps support resolve the issue faster.

## Use official channels only

Only contact support through channels shown on the SeaBond website, inside the product, or in official announcements.

Official links:

* Customer support Telegram: [t.me/SeaBond\_Official/203](https://t.me/SeaBond_Official/203)
* Telegram announcements: [t.me/SeaBond\_Official/134](https://t.me/SeaBond_Official/134)
* X / Twitter: [@SeaBond\_AI](https://x.com/SeaBond_AI)
* SeaBond website: [seabond.ai](https://seabond.ai/)
* SeaBond app: [app.seabond.ai](https://app.seabond.ai/)

<Warning>
  SeaBond support will never ask for your seed phrase, private key, verification code, full API key, password, or remote control access. Do not trust anyone who asks for this information.
</Warning>

## Who to contact

* **SeaBond page, data, copy trading, and account display issues**: contact SeaBond support
* **Wallet connection, signing, or asset authorization issues**: check your wallet and browser first, then contact your wallet provider if needed
* **Hyperliquid network, deposit, withdrawal, or on-chain trading issues**: refer to Hyperliquid official docs and support channels
* **Third-party projects or external apps**: contact that project?s own support channels

## Response time

Support requests are handled based on the completeness of the report and the impact of the issue. Peak periods, weekends, or issues that require on-chain data checks may take longer.